In response to the realisation that a number of our clients were not maximising the benefits of our software, we’ve launched VIPR Managed Service (VMS). As part of our ongoing pursuit to deliver a high quality service for our customers, we’ve collaborated with global consulting group JDX to provide end-to-end management of our existing insurance systems to ensure a simplified and efficient approach for your IT needs, with an emphasis in delegated authority.
Richard Brown, Managing Director of VIPR says, “Our systems are intuitive and easy to use, but it’s not uncommon to find that clients don’t always have time or the resources to get the best from their systems. If staff move on, new starters often do not get trained effectively due to time constraints, creating a knowledge gap and inconsistencies when using the software. Time pressures also mean that bordereaux are sometimes left unprocessed and monitoring the performance of mass data is compromised.”
Brown continues, “We’ve also had feedback from clients who use third parties, including overseas consultants to manage their data. Unfortunately, the lack of knowledge and language barrier has led to a mishandling of data. VMS offers a solution to help reduce these pressures on our clients and optimise their systems.”
We chose our partner carefully, teaming up with JDX for Insurance, part of JDX Consulting. Based in London, the consultancy offers a pool of talent, skilled in supporting clients‘ resourcing requirements within the insurance industry. JDX Consulting is at the forefront of technology changes, regulatory pressures and modernisation of the insurance market. Through VMS, our clients can choose from a menu of services, including; bordereaux mapping bordereaux processing, Solvency II reporting, and consultancy.
“We’re delighted to be working with VIPR to provide a new service for their clients,” said Hugh Evans, CEO, JDX for Insurance. “Together, our goal is to deliver a first-class service helping reduce the costs and complexity of managing software internally.”
Brown concludes, “Customer service is extremely important to VIPR and through our collaboration with JDX, we’re able to offer a fully managed bordereaux management solution allowing clients to optimise their resources.”