As part of our efforts in letting you get to know our team and what they get up to on a day-to-day basis, we spoke to our Business Relationship Manager, Hannah Rochester who is the main point of contact for our clients. Previously, Hannah worked for a Lloyd’s Managing Agent for five years before joining VIPR in September 2018. She plays a key role in the company, developing client relations and ensuring project requirements are met. Read on to find out more about Hannah’s day as a Business Relationship Manager.
My morning starts getting my ten-year old boy and three-year old daughter ready for school. It is always manic in the mornings but after ensuring they eat their breakfast, which I always skip, I head out to do the school and nursery run.
I get on the train at Sundridge Park station and head to Cannon Street. During the journey I check and respond to work emails on my phone.
After leaving the station, I take a gentle walk to 20 Fenchurch Street (the Walkie-Talkie) where I have a meeting. It is only a 10 minute walk and I have a little time before my first meeting, so I pop into Café Nero to grab a coconut latte.
I meet my client in their office. We sit down and talk about how they are getting on with our bordereaux data management software, Intrali as well as Active Reports and Intarga coverholder management. The session includes discussing any issues, general feedback and updates from our side. I mention VIPR’s next user group meeting to see if they can make it or want to contribute.
After the meeting I have a quick break before I take a short walk down the road to an Italian restaurant called Caravaggio to meet our CEO Bob Brown for lunch. We invited two clients (both brokers) for lunch as well so they could meet one another. The main purpose of the lunch is for one of our clients, who use our Active Reports software to talk about its benefits and how it has helped them, so that our other client can hear first-hand how it could benefit them. The meeting went well and the food was delicious.
We are close to onboarding a new client so the afternoon is dedicated to an initial workshop to get a plan of action in place. I meet with our CTO, Paul Templar and Stewart Williams, our COO and we join our new clients team, which includes their Project Manager, Head of IT, Delegated Authority team, Business Analyst and Delegated Underwriting Manager in their boardroom. There are a lot of faces in the room as it is an important workshop for them to explain what they want from VIPR’s Intrali system, in terms of requirements, bespoke features etc. We also discuss training and put together a project plan agreeing on a ‘go live’ date.
I leave the meeting and get back on the train to do the school pick-up. My children have attended after school clubs today giving me more time to get back from London to collect them.
Back at home, I make sure my son gets started on his homework while I cook dinner. Tonight we are having pasta al salmone, my second helping of Italian food in one day! We eat a lot of Italian dishes which, luckily, I enjoy cooking.
I spend time playing with the kids before getting them settled in bed.
It’s time for me to relax. I turn on Netflix to watch Our Planet. I like nature programmes, especially those narrated by David Attenborough. I find the filming and content of them fascinating.
I have another day in London tomorrow so, I can’t be up too late. I go to my room and read my book, ‘Never Green’ by Ruth Jones before I get some sleep.