VIPR Managed Services for hassle-free support

It’s a classic dilemma: Start-up enterprises need advanced technological capabilities to compete against established players, but they don’t yet have the business volume to support investment in comprehensive enterprise systems.

In just such a situation, a newly formed US reinsurer, determined not to be burdened by day-to-day processing of program data, turned to VIPR Managed Services. This service offering allows VIPR clients to access VIPR resources, provided through VIPR technical specialists, at less cost than a full platform integration. Yet the process is also designed to allow users to integrate VIPR platforms incrementally as their volume of business grows.

In this case, bordereaux information is uploaded into VIPR’s Portal, a digital gateway that allows coverholders and third-party administrators (TPAs) to upload the data directly to the VIPR platform or to integrate with that platform via an API gateway. 

VIPR’s Intrali processing engine cleanses and formats the data, which the reinsurer can access through VIPR’s Data Cloud and Insights analytical function. In all this, the reinsurer is assisted by VIPR’s Pro Global team of insurance data specialists, all trained to manage all aspects of bordereaux processing, from program design and implementation, to data uploads, data retrieval, map creation, quality control, and error diagnosis.

“VIPR’s managed service takes on the day-to-day operational tasks of program business administration, so carriers and intermediaries can devote their time to market and risk analysis,” says Sebastian Prosser, Head of Account Management at VIPR.

“Having a dedicated onboarding process is key to ensuring that a new client is aware of all the technological capabilities,” he adds. “The combined expertise of VIPR project managers, developers, and business analysts, coordinated by our dedicated Account Management Service, ensures that each AMS client receives guidance on using our technology to the fullest capability for their needs.”

VIPR team members, each of them rigorously trained in insurance operations, have been instrumental in designing and maintaining this program. Aa a testament to VIPR’s commitment to insurance knowledge, the reinsurer has chosen to have VIPR employees train its own staff in key aspects of insurance operations.

Shayne Caple, Head of Underwriting Services at Pro Global said “A key area of focus for us at Pro is building successful, transformative partnerships for today’s challenges as well as addressing the opportunities that allow our clients to excel in the markets of tomorrow. VIPR have impressed us greatly and it was clear from their reputation and professionalism that they could help us deliver systems that allow us to standardise multiple data sources as well as centralising processing and a single source of business intelligence for the benefit of our customers. We are delighted to be partnering with VIPR and their excellent and innovative team.