TESTIMONIALS

Acrisure Re

"VIPR’s adaptable and flexible product model was impressive. CEO, Paul Templar has solid knowledge, and we trust their ability to deliver our needs. Constantly having to adapt to a changing market, VIPR has set the bar high to support us to achieve our business goals."

Anna Byrne,
Chief Operations Officer,
London & International, Acrisure Re
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SCOR Channel

"Data management is an integral part of The Channel Syndicate’s approach to delegated authority; however, we have found it challenging to find a system that meets our demands and needs. Following a successful proof of concept in September 2018, focusing on regulatory reporting for high product risk binding authorities, we believe we have found the right partner in VIPR. We are confident that the combination of both systems we will implement, allowing us to have complete control over our data and to manage our portfolio more efficiently. We would highly recommend VIPR for anyone looking for a comprehensive bordereaux management solution."

Brynmor Lloyd,
Head of Delegated Underwriting,
SCOR Channel
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Tokio Marine HCC

"We wanted to standardise and modernise our bureau processing controls, using a digital option that would process data for all our UK and European operations. VIPR were very responsive to our needs, presenting exactly what we asked for in our brief. The products are easy to use, flexible for our requirements and offer in-depth reporting capabilities, which will greatly benefit our business."

Graham Hansen,
Business Technology Solutions Manager,
Tokio Marine HCC
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Arch Insurance International

"We have worked closely with the experts at VIPR to ensure a seamless integration of its delegated underwriting systems into our existing infrastructure. The implementation of these new processes and the greater automation they deliver mean that we can further enhance the overall efficiency and effectiveness of our delegated underwriting and related data analysis capabilities."

Ben Young,
Chief Information Officer,
Arch Insurance International
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TYSERS

"We saw clear opportunities in moving to a system for bordereaux management that allowed us to standardise multiple data sources and reap the resulting benefits of centralised processing and single-source business intelligence. VIPR impressed us with their system, and it was clear from the company’s reputation and professionalism that they could deliver for us. VIPR have worked well with our business and testing teams to tailor the system to our requirements and move into production quickly. Our business is looking forward to benefiting from the software in the UK as well as looking at opportunities to roll out Intrali across our International operations."

Angus Kennedy,
Managing Director of Technology,
Tysers
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Allied World Managing Agency Limited

"With previous experience of VIPR’s Intrali we already knew the results it could produce, so it made perfect sense for us to bring the software in-house. Even after researching other products in the market, VIPR’s offering was a clear favourite. The VIPR team have been excellent in our dealings with them so far and are looking forward to the software being fully integrated into our operations."

Michael Walsh,
Chief Operations Officer,
Allied World Managing Agency Limited
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CNA Hardy

"Throughout a challenging implementation process the VIPR team were always helpful and often had to adapt quickly to our challenging requirements. At all times we were met with a positive and friendly attitude. The Intrali system will now be used as a key component in managing our delegated underwriting, having control and governance in place to drive business efficiencies. "

Martin Saunders,
Senior Underwriter,
CNA Hardy
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AEGIS

"Before selecting VIPR we researched alternative providers and their solutions, but we were impressed by what we saw and the great references we received from existing VIPR clients. In a collaborative manner, the team at VIPR worked relentlessly to deliver within the timelines we agreed. At all stages of the development, they were professional, organised and prepared to ‘go the extra mile’. The product we have developed together is exactly what we required and has been welcomed by our customer base. We look forward to a long relationship with VIPR."

Simon Richardson,
Head of Programme Development,
AEGIS London
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Riverstone

"The implementation of Intarga, Intrali and Active Reports has enabled us to move from a paper driven process to an electronic solution within required timescales set-out at the start of the project. The staff at VIPR, have always been available when required to assist with the implementation programme and their dedication has been outstanding. We are very pleased with the final product which has streamlined the process effectively."

David Pearson,
Head of Delegated Authority and Client Management,
Riverstone
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Hamilton

"We were looking for a quick effective solution that would allow for robust bordereaux validation and management. In VIPR we found a team that is knowledgeable and enthusiastic in this area who offered us an efficient solution that is cost effective and straightforward."

Stephen Wallaker,
Divisional Director Delegated Underwriting,
Hamilton Insurance Group
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Meridian Risk Solutions Ltd

"I have no hesitation in recommending VIPR. Purely because the solutions have met MRSL’s initial expectations, but also provided scope for us to develop further. Initially the solutions were to support the needs for the DUA sector of the company but have in fact provided the opportunity to be incorporated within our Open Market teams. It goes without saying the technical expertise of the people at VIPR have been hugely vital and it is clear the solutions reflect this to ensure it does what it says on the tin, so to speak! The support throughout the initial implementation and continual support reflects a good standard, professional, friendly and most of all flexible. If there are any challenges we want to achieve, the technical expertise within VIPR has always been supportive to help MRSL improve, particularly within our reporting. VIPR is reliable, professional, and innovative, the company listens to its clients and works with them collectively or independently to help each party to be successful."

Paula Duplock,
Director of Compliance, Business Operations and Binder Management,
Meridian Risk Solutions Ltd
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Antares

"We were looking for a system to reduce the amount of time we were spending manually formatting and sending reports. Having used VIPR Intrali for bordereaux management with much success, it was an obvious choice for us to work with VIPR again. We have had a very positive experience using the VIPR Managed Service (VMS). The flexibility of the service meant that we could scale resources up or down as and when required, and by having the resources on site they were able to integrate with our people and the company. We were particularly impressed by not only their efficiency, but also their attention to detail, which allowed internal employees to focus on other aspects of business without any concerns over quality of work."

Chris Coyne,
Head of Operations,
Antares
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MGAM

"As a new underwriting agency we wanted to have the most advanced IT solutions so we can provide an efficient service to our customers. VIPR has been a resounding success story of MGAM, completely adapting to our needs and I’m confident we will continue to see benefits both now and long-term."

Jason Anthony,
CEO,
MGAM
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Tradex

"We see VIPR as the clear market leader and are very excited to be working with them. We are confident that its bordereaux management system will meet our business needs."

Joanna Smith,
Head of Business Support,
Tradex
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Lancashire Syndicates Limited

"We did our research and met with a select number of software companies. VIPR’s products not only met our needs but we were also thoroughly impressed with the demonstration provided by the CEO and CTO. From initial signing of contract, it was just seven weeks before we were live with Intrali. Already having over 500 bordereaux mapped into the system, we are delighted with the progress that we have made at such an early stage."

Peter Payne,
Claims Performance Manager,
Lancashire Syndicates Limited
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AmTrust

"VIPR were in tune with our business and fully understood what we wanted to achieve. The combination of Intrali and Intarga gives us a granular level of data on which to base our underwriting decisions giving us a competitive edge."

Colin Passingham,
Binding Authority Controller,
AmTrust International
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ACORD Solutions Group

"Thanks so much for participating in the ASG Board meeting. The demos were very well received and were discussed several times. As you know, we’re changing things up at ACORD and although it may seem like an insignificant step forward, that was the very first time a solution provider presented to the ACORD Board. I would be happy to promote VIPR to any organisation seeking out a tech solition for the DA space. The VIPR User Groups are very active and have a great community collaborative feel. Let’s keep the momentum moving forward; together we can make a difference!"

Chris Newman,
Managing Director,
ACORD Global
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Neon

"A huge thank you from the team at Neon for your effort and contribution in delivering the VIPR applications. The whole team appreciates the amount of time and weekends you lost to this."

The team at Neon,
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Miller Insurance Services LLP

"Miller pioneered the real-time exchange of electronic structured data in the delegated authority market over 10 years ago, but it’s been difficult to find partners capable of moving that data efficiently to the carrier. Our work with ASG and VIPR demonstrates the continued enthusiasm Miller has for innovation in the London Market and our intention to use technology to move that conversation forward. The adoption of ACORD Standards for London Market communications means we will be able to readily support both LM TOM initiatives as well as the wider technology ecosystem."

Tim Rayner,
Head of Group Operations,
Miller Insurance Services LLP
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Skuld

"We have been using Intrali and Active Reports from VIPR since 2016 and have found there to be a huge improvement in the efficiency in which we manage our bordereaux. Having the ability to communicate with the VIPR developers directly has meant that any issues along the way have been resolved quickly to suit our needs. We have had a cash reconciliation feature added to our Intrali system which allows us to reconcile cash against expected payments for service company business. The planning of the development and the implementation ran both smoothly and effectively so that our business needs were met. We would highly recommend VIPR to others looking for an automated technology solution for their delegated authority business."

Sean Smith,
Operations Manager,
Skuld
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Coleman Ambris

"The VIPR product has enabled us to offer a solution for a segment of business that would have otherwise been uneconomic to handle. Paul Templar at VIPR has been first class since day one and he and his team are ultra-efficient when it comes to dealing with queries or any problems we’ve encountered."

John McCormack,
Managing Director,
Coleman Ambris
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Sagicor

"VIPR were in tune with our business and fully understood what we wanted to achieve. We needed an automated risk verification solution that was scalable and a business partner able to offer the flexibility to make changes quickly. The combination of Intrali and Intarga gives us a granular level of data on which to base our underwriting decisions giving us a competitive edge."

Colin Passingham,
Binding Authority Controller,
Sagicor
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Beaufort

"We looked at several bordereaux management systems to help us standardise our data and help with regulatory reporting before we chose VIPR. We look forward to seeing the benefits over the coming months."

Mark Langston,
Director of Risk & Operations,
Beaufort
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Capita Insurance Services

"Together with VIPR we have created a system that makes managing bordereaux more efficient and cost effective."

Greg Carter,
Director of Underwriting,
Capita Insurance Services
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Barbican Insurance Group

"It was critical for us to have the new bordereaux facility in place prior to the start of our main renewal season and VIPR didn’t let us down. Barbican have been working with VIPR for many years now and the VIPR Intrali product has become an invaluable tool for us. We consistently looked at other binder management products, which always came up short when compared to VIPR’s offering. Their products do work! The support from VIPR has always been available & responsive with issues resolved quickly and effectively. Clients do need to recognise weaknesses in their own systems & may need to adapt their own processes, but if they fully engage with VIPR and work in partnership with them, they will reap the benefits for many years to come. A comprehensive solution to bordereaux & coverholder management & detailed reporting capability is no longer a luxury in the current regulatory environment. VIPR provide a “best in class” solution."

Neil McGeachie,
Managing Director,
BGOS, Barbican Insurance Group
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