At VIPR all our technicians, developers and support staff are highly experienced and dedicated to ensuring the software systems installed run smoothly, meet insurance market requirements and respond to and grow with your business.
VIPR’s solutions are straightforward to use – we want you to be able to operate autonomously so we ensure your staff are fully trained and provide continued technical support.
We provide an online support desk where you can log support requests and we can monitor response levels, ensuring we respond within our Service Level Agreement. If the issue cannot be resolved via the helpdesk, we provide direct access to our developers and where necessary, if issues are more complicated, we will carry out a site visit.
Where additional bespoke development work is required for a specific client, we can execute such work and will provide a fixed price for additional work dependant on what is required.
Ensuring clients are equipped with the knowledge and skills they require to operate our software solutions is integral to what we do. We will always be there to support you, but we know that having a knowledgeable end-user is key to optimisation.
Once at contract stage, we will discuss training requirements and agree which of your staff will be trained, as well as where and when. Our aim is to personally instruct those who will be using the systems and to provide sufficient time to ensure that staff fully understand how the systems function and how to operate them.
Our clients are central to our success. We listen to your opinions to ensure that our products meet your needs. Post-implementation, we host tri-annual User Group meetings, which bring clients together and offer continued support.
We intend these User Groups to drive much of the future development of our products, as they expand on new ideas and potential features as discussed by the group.