Testimonials

“We see VIPR as the clear market leader and are very excited to be working with them. We are confident that its bordereaux management system will meet our future business needs.”

“We have worked closely with the experts at VIPR to ensure the seamless integration of its delegated underwriting systems into our existing infrastructure. The implementation of these new processes and the greater automation they deliver mean that we are able to further enhance the overall efficiency and effectiveness of our delegated underwriting and related data analysis capabilities.”

“A huge thank you from the team at Neon for your effort and contribution in delivering the VIPR applications. The whole team appreciates the amount of time and weekends you lost to this.”

“We wanted to standardise and modernise our bureau processing controls, using a digital option that would process data for all our UK and European operations. VIPR were very responsive to our needs, presenting exactly what we asked for in our brief. The products are easy to use, flexible for our requirements and offer in-depth reporting capabilities, which will greatly benefit our business.”

“When Company A came to see us, we explained that with VIPR we have experienced a faster and more involved development process and as a result have had a much quicker adoption than with our previous system. We also explained that the customer care was better, including the user groups. Intrali has a much more user friendly interface than what we had experienced and as Company A had also been using the same system as us previously, we were able to compare notes on the specifics that we found better like the real time issue, roll back capabilities and the addition of new fields etc.”
(For confidentiality reasons the company name has been replaced with Company A)

“I have no hesitation in recommending VIPR. Purely for the reason that the solutions have met MRSL’s initial expectations, but also provided scope for us to develop further.  Initially the solutions were to support the needs for the DUA sector of the company but have in fact provided the opportunity to be incorporated within our Open Market teams. It goes without saying the technical expertise of the people at VIPR have been hugely vital and it is clear the solutions reflect this to ensure it does what it says on the tin, so to speak!  The support throughout the initial implementation and continual support reflects a good standard, professional, friendly and most of all flexible.  If there are any challenges we want to achieve, the technical expertise within VIPR has always been supportive to help MRSL improve, particularly within our reporting. VIPR is reliable, professional and innovative, the company listens to its clients and works with them collectively or independently to help each party to be successful.”

“We saw clear opportunities in moving to a system for bordereaux management that allowed us to standardise multiple data sources and reap the resulting benefits of centralised processing and single-source business intelligence. VIPR impressed us with their system and it was clear from the company’s reputation and professionalism that they could deliver for us. VIPR have worked well with our business and testing teams to tailor the system to our requirements and move into production quickly. Our business is looking forward to benefiting from the software in the UK as well as looking at opportunities to roll out Intrali across our International operations.”

“Data management is an integral part of The Channel Syndicate’s approach to delegated authority; however, we have found it challenging to find a system that meets our demands and needs. Following a successful proof of concept in September 2018, focusing on regulatory reporting for high product risk binding authorities, we believe we have found the right partner partner in VIPR and will shortly be going live with VIPR’s bordereaux management system, Intrali, and their reporting module Active Reports. We are confident that the combination of both systems will allow us to have complete control over our data and allow us to manage our portfolio more efficiently. We would highly recommend VIPR for anyone looking for a comprehensive bordereaux management solution.”

“We needed short term, flexible bordereaux management support focusing on claims and reached out to the VIPR Managed Service (VMS) for a VIPR Certified consultant. From the get go the project started successfully with a number of accounts mapped into VIPR; Intrali in a short space of time. The VMS consultant completed the end-to-end bordereaux management process for the data backlog, liaised with all internal and external stakeholders to improve data quality and created a playbook detailing a step by step guide to using Intrali, managing the bordereaux errors encountered, contract details and missing data fields. They integrated well with the internal team and proved a real credit to VMS. It really has been a distinct pleasure having a VMS consultant with us, and the efforts and work have been exceptional.”

“With previous experience of VIPR’s Intrali we already knew the results it could produce, so it made perfect sense for us to bring the software in-house. Even after researching other products in the market, VIPR’s offering was a clear favourite. The VIPR team have been excellent in our dealings with them so far and are looking forward to the software being fully integrated into our operations”

“VIPR is the resounding success story of MGAM.”

“I understand VIPR are talking to companies in the Australian market. As an ACORD member and working closing with our solutions group, Bill [Bill Pieroni, CEO & President of ACORD] and I would be happy to talk to any prospect you may be working with to share our experience of your companies professionalism, detailed market understanding and capabilities. Bill is frequently in the region supporting the market, in fact he will be at the Anziff event in a few weeks’ time.

I was particularly pleased to recently witness your active user group meeting, which I believe was exemplary in terms of positive user engagement and a sense of real community of enterprises exchanging best practice and open positive dialogue.

ACORD are very appreciative of VIPR’s proactive support of the use of global standards and leveraging industry created assets for the benefit of our membership base and market initiatives.”

“We were looking for a system to reduce the amount of time we were spending manually formatting and sending reports to ELTO. Having used VIPR Intrali for bordereaux management with much success, it was an obvious choice for us to work with VIPR again. VIPR’s ELTO returns has meant that the process is now 100% automated and accurate which means we are confident that the data we are providing is reliable. We are very impressed with how the system works, and how efficiently the VIPR team worked to get it up and running for us.”

“In February 2018, MRSL entered into a business relationship with VIPR to integrate the solutions Intrali and Active Reports. Throughout the negotiation process, MRSL have been very impressed with VIPR’s professionalism and integrity – this is a credit to Bob and the team, who go above and beyond what is expected. This is a reflection of the service we have experienced so far and we feel this ethical approach is the key to VIPR’s success to date.

VIPR’s bordereaux and reporting solution, presented by Bob and Paul, was demonstrated using MRSL’s active Binding Authority Bordereaux from key geographical locations. Visually viewing analytical information sourced from our current templates was paramount and a big factor within the decision making process. The solutions are sleek, flexible and provided impressive results.

MRSL are looking forward to the future and keen to experience the benefits of integrating Intrali and Active Reports within the company processes. Most of all, we look forward to utilising the information to enhance opportunities for the company practically and visually. We feel the journey will prove to be beneficial for MRSL and for all our client relationships and will ensure Intrali and Active Reports integrates fully into the culture of the company. MRSL’s commitment to forming a long-lasting relationship with the whole team at VIPR is paramount and will allow a smaller London Broking House to stand out in today’s market with the competitive edge we strive to achieve.”

“Going forward CNA Hardy needed a robust system in place to ensure we had the proper controls in place and were able to process business efficiently.  This is key in our growth plans.  This was essential when the control of delegated business was passed under my control and Bhuvinder has been instrumental in this implementation.  Thank you for your combined efforts in getting this completed in the tight timescales I set the team.  This is greatly appreciated within CNA Hardy.”

“VIPR has always developed cutting edge software solutions for bordereaux management, allowing the process of bordereaux reports through their Intrali system. However, the benefits of true straight-through processing have been out of reach until now. This integrated solution will drive further efficiency in processing bordereaux within our business.”

In response to the new partnership and straight-through bordereaux processing solution launched by VIPR and ACORD Solutions Group 

“Miller pioneered the real-time exchange of electronic structured data in the delegated authority market over 10 years ago, but it’s been difficult to find partners capable of moving that data efficiently to the carrier. Our work with ASG and VIPR demonstrates the continued enthusiasm Miller has for innovation in the London Market and our intention to use technology to move that conversation forward. The adoption of ACORD Standards for London Market communications means we will be able to readily support both LM TOM initiatives as well as the wider technology ecosystem.”

In response to the new partnership and straight-through bordereaux processing solution launched by VIPR and ACORD Solutions Group 

“We are delighted to be working with VIPR as our first partner in this exciting new venture. The delegated authority process represents billions of dollars globally for the entire industry. As an industry-owned solutions provider, we’re committed to working with our partners and all of ACORD’s members to create Standards and resources that industry stakeholders can leverage, enabling everyone to drive adoption, improve their business, and move the global industry forward.”

In response to the new partnership and straight-through bordereaux processing solution launched by VIPR and ACORD Solutions Group 

“Meridian has already made a considerable investment in ensuring the right culture exists within the business to win and continuously improve service to major clients operating in the DUA arena.  Having monitored and reviewed the technology offerings of numerous providers currently in the London Market we felt VIPR’s approach mirrored our own culture and aspirations. We believe that our clients and partners in the market will reap significant benefits from this new relationship, and look forward to continuing to co-operate with VIPR regarding development of future technology opportunities that will lead to enhanced customer value.”

“Thanks so much for participating in the ASG Board meeting. The demos were very well received and were discussed several times. As you know, we’re changing things up at ACORD and although it may seem like an insignificant step forward, that was the very first time a solution provider presented to the ACORD Board. Let’s keep the momentum moving forward; together we can make a difference!”

“We have had a very positive experience using the VIPR Managed Service (VMS) and following on from the initial proof of concept, we are considering further use of the service.
The resources provided were fully trained on the VIPR products and had a good understanding of the insurance industry. We were particularly impressed by not only their efficiency, but also their attention to detail, which allowed internal employees to focus on other aspects of business without any concerns over quality of work. The flexibility of the service meant that we could scale resources up or down as and when required, and by having the resources on site they were able to integrate with our people and the company, gaining an understanding of how the business is run.
We would recommend this service to anyone who requires additional expert resource for both long & short term projects.”

“Barbican have been working with VIPR for over 5 years. During this time the group has consistently looked at other binder management products, which always came up short when compared to VIPR’s offering. Their products do work! The support from VIPR has always been available & responsive with issues resolved quickly and effectively. Clients do need to recognise weaknesses in their own systems & may need to adapt their own processes, but if they fully engage with VIPR and work in partnership with them, they will reap the benefits for many years to come. A comprehensive solution to bordereaux & coverholder management & detailed reporting capability is no longer a luxury in the current regulatory environment & VIPR provide a “best in class” solution.

“As ever, really good to see you both today……As you know, I will always give you 110% support. VIPR are the best software house I have worked with, not only in terms of your products and delivery but also as people. If ever you want to refer potential clients to me for a chat, it is always a pleasure to promote your brand.”

“It was critical for us to have the new bordereaux facility in place and bedded in prior to the start of our main renewal season and VIPR didn’t let us down. VIPR Intrali has become an invaluable tool, we have managed to map nearly all our bordereaux into the system and these are being processed effectively every month. The VIPR team’s continued support has been invaluable in getting us to this stage”

“It was the ability to deal directly with dedicated members of the VIPR development team that helped me get to grips with the platform so quickly. If there were any issues that needed addressing or tweaks required, we were able to iron these out there and then, and it was this flexibility and ‘can do’ attitude from both parties which enabled the software to be rolled out ahead of plan.”

“We were looking for a team that we could work closely with us to deliver solutions to some challenging issues around standardisation of bordereaux to allow us to meet the Lloyd’s minimum standards and Solvency II reporting. We found that VIPR were very responsive at all levels and worked effectively with the Barbican team to deliver the results we were looking for. It was a first-class effort all round. We look forward to working with VIPR on future projects of this nature.”

“We have been using Intrali and Active reports from VIPR since 2016, and have found there to be a huge improvement in the efficiency in which we manage our bordereaux. Having the ability to communicate with the VIPR developers directly has meant that any issues along the way have been resolved quickly to suit our needs. We have had a cash reconciliation feature added to our Intrali system which allows us to reconcile cash against expected payments for service company business. The planning of the development and the implementation ran both smoothly and effectively so that our business needs were met. We would highly recommend VIPR to others looking for an electronic solution for their delegated authority business.”

“We looked at a number of bordereaux management systems to help us standardise our data and help with regulatory reporting before we chose VIPR. We look forward to seeing the benefits over the coming months.”

“We have had a very positive experience working with VIPR. Our partnership has meant we have been able to define the systems to get exactly what we want. We’re extremely confident in what has been produced and that it will be far superior in its efficiencies.”

“VIPR have been completely adaptable to our needs and I’m confident we will continue to see benefits both now and into the long-term.”

“We did our research and met with a select number of software companies.  VIPR’s products not only met our needs but we were also thoroughly impressed with the demonstration provided by the CEO and CTO, Bob and Paul.  It is still early days, but we are already getting the data mapped into the Intrali system. From signing the contract it was just seven weeks before we were live with Intrali and we already have over 500 bordereaux mapped into the system. We are delighted with the progress that we have made at such an early stage.”

“Before selecting VIPR we looked at other systems they had developed and were impressed by what we saw and the great references we received from existing VIPR clients. The VIPR team have worked hard to deliver our first product within the timelines we agreed. At all stages of the development we’ve found the team at VIPR to be professional, organised and prepared to ‘go the extra mile’. The product we have developed is exactly what we wanted and has been welcomed by our customer base.  We look forward to a long relationship with VIPR”.

“I would not hesitate to recommend VIPR – the whole process has been astoundingly smooth and the system is top notch. My whole view of IT has changed as a result of our experience. The professionalism of the whole team is a credit to Bob & Rick.”

“The implementation of Intarga, Intrali and Active Reports has enabled us to move from a paper driven process to an electronic solution within required timescales set-out at the start of the project. The staff at VIPR, from top down have always been available when required to assist with the implementation programme and their dedication has been outstanding. We are very pleased with the final product which has streamlined the process effectively.”

“The VIPR product has enabled us to offer a solution for a segment of business that would have otherwise been uneconomic to handle. Paul Long at VIPR has been first class since day one and he and his team are ultra efficient when it comes to dealing with queries or any problems we’ve encountered.”

“VIPR has been a great partner to work with and all in the team have demonstrated an extraordinary commitment to the project. The end product has enabled us to give our network of US agents the ability to quote and bind risks in 50 US states. We are now looking to use the system to widen our territorial scope worldwide.”

“We were looking for an IT supplier who could build us a very bespoke system for our bloodstock facility. VIPR came with excellent references and we were impressed by their ability to understand what we required from the start. Throughout the project the VIPR team demonstrated flexibility and a commitment to deliver against a very tight delivery schedule. The system has created two new business opportunities with new agents who have been extremely impressed by its capabilities.”

“VIPR were in tune with our business and fully understood what we wanted to achieve. We needed an automated risk verification solution that was scalable and a business partner able to offer the flexibility to make changes quickly. The combination of Intrali and Intarga gives us a granular level of data on which to base our underwriting decisions giving us a competitive edge.”

“It was a pleasure working with the VIPR team during both the proof of concept process and the system implementation phase. We appreciated the prompt response to requests, and are extremely pleased with the capabilities of the Intrali and Active Reports systems.”

“From the beginning we were impressed by the flexibility and technical ability of the VIPR team.”

“We were looking for a quick effective solution that would allow for robust bordereaux validation and management. In VIPR we found a team that is knowledgeable and enthusiastic in this area who offered us an efficient solution that is cost effective and straightforward.”

“Throughout a challenging implementation process the VIPR team were always helpful and often had to adapt quickly to our challenging requirements. At all times we were met with a positive and friendly attitude. The Intrali system will now be used as a key component in managing our delegated underwriting.”

“As a new underwriting agency we wanted to have the most advanced IT solutions so we can provide an efficient service to our customers.  With VIPR we will get just that. The team understood our needs and were able to demonstrate clearly how their products worked and ultimately how they will benefit us in the long-term.”

“Together with VIPR we have created a system that makes managing bordereaux more efficient and cost effective.”

“We felt the VIPR Intrali system was intuitive, functionally rich and would allow us to quickly and seamlessly implement a solution. We have been impressed with the VIPR team’s technical skills and their proactive approach”

“VIPR were in tune with our business and fully understood what we wanted to achieve. The combination of Intrali and Intarga gives us a granular level of data on which to base our underwriting decisions giving us a competitive edge.”